Inquiring is not only a right of a kid's, a rational company stays curious too. Assuming happens by routine, questioning means taking up. By picking the right tools of inquiry and making questions that really count we can understand the mindsets of the customer or employee.
The seamless chain of drafting inquiry carefully and analysing it right should not be underestimated. Creating it right demands inquiry intelligence: the intresses of both the inquiry maker and the respondent need to taken into account, without forgetting the objective of the inquiry.