SERVICE DESIGN IS ABOUT:
that services are designed so that the voice of the consumer is present
Not to forget about an analytic, creative and innovative take to design. A good service designer walks eyes open, whether there’s a project on or not. She’s a child of nature in mystery shopping and an analyst of everything. Takti employee has this nature deep inbuilt and rejects the idea sometimes behind decisions: “at least I wouldn’t”. It’s rarely enough to decide on what me or you desire, there’s always an array of other focus groups around. We can help you tracing them!